Repairing obligations on the part of the landlord apply where a) the term of the tenancy does not exceed 7 years, b) where the Landlord has been given notice of the issue and c) been given a reasonable time to make a repair. These obligations are often contained within the tenancy agreement but even if they are not they are implied by the statutory obligation under s11 of the Landlord and Tenant Act 1985 (repairing obligations in short leases). So, the landlord will be required to:

  1. Keep the structure and exterior of the property in repair;
  2. Keep the installations in the property for the supply of water, gas and electricity and for sanitation in repair and working order; and
  3. Keep the installations for heating and hot water in repair and working order.

It should be noted that there is a difference between the obligations of just repair and repair/keep in working order with the latter being a higher obligation requiring those areas to be capable of functioning for the purpose of which they are intended.

Repair Procedures

All landlords must have a clear procedure in place for tenants to follow when repairs are required and whether informed verbally or in writing, both parties should keep a record of all problems reported. If no agent is used then tenants should be left with a list of the names and number of contractors that the landlord uses. Tenants should never be left with no one to contact.

The Association of Independent Inventory Clerks (AIIC) has outlined the recommended time scales for landlords to respond to a request for repairs. Depending on the problem, some need to be treated more urgently than others:

  1. Emergency response – gas and water leaks, serious electrical faults;
  2. 24 Hour response – heating and water systems and other non life threatening electrical problems eg broken windows if not caused by tenant negligence;
  3. 72 Hour response – kitchen appliances and other items that affect the daily life of a tenant;
  4. Less urgent responses – broken lawn mowers, a fallen fence panel or a dripping tap.This section does not extend to actually carrying out the repairs, because the law states that the landlord must do the repair, so it is implied he or she has the right to enter to do it.


If landlords fail to meet their obligations then the tenant can take civil action in the County Court, claiming compensation for damage and inconvenience resulting from the breach. If a payment of compensation is not a sufficient remedy, then s17 of the Landlord and Tenant Act 1985 (specific performance of landlord’s repair obligations) means that the County Court can make an injunction requiring the landlord to fulfill the express or implied repairing terms of the tenancy agreement. If the landlord again fails to carry out the works required by the court order, the landlord, (or his agent), can in very extreme situations be committed to prison for contempt. The County Court can alternatively direct that the repairs be undertaken by, or on behalf of, the tenant at the landlord’s expense.

Damages (compensation) can still be claimed even if the works have been carried out by the time the case reaches court.

Tenants can also ask their local authority to carry out an inspection of the property under Part 1 of the Housing Act 2004, that of the Housing Health and Safety Ratings System. This is where local authority inspectors carry out an assessment of the property to determine health and safety defects that include fire risk, damp, overcrowding, poor lighting, and pests. Once the defects are identified they consider the likely harm that could happen as a result of such findings and use a scoring system to determine the seriousness of such defects of which there are 29.

Landlords can be subject to enforcement action which will include paying for any repair works that the local authority has carried out. In addition, a Tenant who complains to the local authority about repairs may be able to defend a section 21 notice if the local authority serves a formal enforcement notice requiring the Landlord to carry out works.



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